Support — Iceland GuideMap

We're a small operation and we read every message. The fastest way to reach us:

Email: ingolfur.chen@gmail.com

To help us fix things fast, include: what you were doing, what you expected, and a screenshot if you have one. We usually reply within 48 hours.

Frequently asked questions

How do I cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → Iceland GuideMap → Cancel. We can't cancel it for you — Apple handles all billing.

I purchased but the app still shows the free version

Open the app → Me → scroll to "Restore Purchases". If that doesn't fix it, email us with the purchase receipt and we'll sort it out manually.

How do I delete my account?

In the app: Me → Settings → Delete Account. Your personal data (account, favorites, push registration) is removed from our servers. Purchase records are kept anonymized so you can restore purchases if you reinstall.

Does the app work offline?

Yes. All places, descriptions and photos metadata are cached on your device. Live features (fuel prices, aurora and weather forecasts, road conditions) need a connection — Iceland's highlands have spotty coverage, so download ahead of travel days.

Something on the map is wrong (moved pin, closed place, wrong price)

Email us with the place name — corrections usually ship in the next data update within a week.